Quality

What Can You Expect When You Partner with RED Systems?

At RED Systems, our commitment to Service Delivery Excellence extends throughout the entire lifespan of your project and beyond. Working in close partnership with our clients, we ensure that every phase of the project benefits from our proactive and client-focused approach.

Our dedicated team, which includes a dedicated Customer Care Manager, ensures that we engage with our clients and maintain this connection throughout the project. This role is crucial in facilitating seamless communication and tailored support, ensuring that all your needs are promptly met with precision and care.

Moreover, we implement advanced, digitally-driven solutions that not only aim for cost-efficiency but also enhance the overall service quality. These include permanent asset tagging of all windows for easy identification and management, coupled with a Customer Relationship Management (CRM) system. This system allows us to track every client interaction and project detail, ensuring that we can provide timely and specific responses to any inquiries or issues that may arise.

With RED Systems, you gain a partner wholly dedicated to upholding the highest standards of customer care, ensuring that your project achieves optimal results with support that is both comprehensive and customised.

Your RED Team

Your project will be managed by some of our most senior and experienced team. Driven by our Operations Director, Rob Burgess, supported by our regional Ops Manger for the South, Jez Chung and senior Project Co-Ordinator, Phil McKibbin, along with a fully employed, dedicated Site Manager who is fully trained in our robust, Quality and Safety systems.

Financial Security

We are in excellent financial shape with a healthy cash position, low overheads & all our debt is insured, so no risk of failure due to non-payment on other projects. We can also access a range of alternative funding streams and have a high-level of Shareholder funds in place and robust credit facilities with our supply chain.

Programme Surety

Our outsourcing model means we are agile within the market & we manage our capacity closely, so we never overstretch ourselves.

This means we have the ability to flex up & down to suit requirements.

Safety Through Innovation

We have fully embraced the power of digital construction. By working closely with our Digital Transformation partners, RED Jam, we have delivered a series of transformational outcomes and new best practice models for the industry.

Our work with the adaptation of the Field View system to create ground-breaking, Building Safety Act compliant technology, including the asset tagging of all our products, is changing the face of real-time reporting and enhanced end-user experience.

QR code technology driven through Field View to verify installer competency, manufacturer details and seamless customer care identification.

Discover more about our work with Field View, our lifetime asset tagging technology and our commitment to safety.